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Shipping Policies:


White Gloves Service is available within Canada for extra charge and applies to all products featured on our website for Extra Charges. All our products are shipped with either of the Shipping Companies: Canpar, Purolator, UPS, FedEx, Canada Post, Nessel Transport, Sameday Worldwide, Courier Services or best and most reliable options and are insured for the value of the product.

Alternate Shipping Address:

Backs2Beds.Ca reserves the right to request you to add the alternate shipping address to your credit card profile, for your and our security. Please note that if Backs2Beds.Ca is not able to confirm the alternate shipping address with your credit card company, processing and shipping of your order may be delayed or order may be cancelled.

When will my order arrive?

To calculate when orders shipped within the Canada will arrive, add the order processing time and shipping time. Deliveries to APO/FPO or other noncontiguous Canadian addresses may take additional time.

Business day is defined as Monday through Friday, excluding holidays. Please be aware that there is no delivery on Saturdays or Sundays

GROUND SHIPPING (CANADA ONLY) ORDER PROCESSING TIME + GROUND SHIPPING TIME =TOTAL DELIVERY TIME

In-stock - Usually ships in 1-2 business days 3-7 business days transit time 5-8 business days
Backordered - Usually ships within 1-2 weeks 3-7 business days transit time 10-21 business days
Special/Custom ordered - Usually ships within 4-8 weeks 3-7 business days transit time 31-63 business days

EXPEDITE SHIPPING (CANADA ONLY)

SHIPPING DAY* --- 1DAY, 2 DAY, 3 DAY

Mon* Tue Wed Thu Tue/ Wed
Tue* Wed Thu Fri Wed/ Thu
Wed* Thu Fri Mon Thu/ Fri
Thu* Fri Mon Tue Fri/ Sat
Fri* Mon Tue Wed Sat/ Mon

*holidays excluded

New Lower Shipping Rates:

Upto $50 Flat Rate $12.95
$51 to $194 Flat Rate $19.95
$195 to $294 Flat Rate $24.95
$295 to $694 Flat Rate $39.95
$695 up to $994 Flat Rate $64.95
$995 up to $2494 Flat Rate $159.95
$2495 up to $5000 Flat Rate $199.95
Over $5000 FREE Shipping Across Canada (WHEN ORDERS PLACED ONLINE ONLY)

*Shipping charges will charge for deliveries to the Remote Locations PEI,Labrador,Yukon, Nunavut, or the Northwest Territories and may be some other provinces as well, In addition many smaller towns in the more populated provinces may still be considered "remote". If your town does not have a freight depot nearby chances are we would consider this a remote location. Customer Service will calculate the shipping costs upon receipt of your order. For questions, please contact our Customer Service Desk toll free at: 1.800.232.4061 or by email at: sales@backs2beds.ca before you place an order. These Additional Charges has to be paid separately by PayPal or Interac Debit Online only before the order is shipped*

Please note:

* Order Processing time includes credit verification (Billing address has to be same as Shipping address both addresses must match to where a customer’s credit card bill or statement is mailed) and time to pick and pack your order. If the merchandise is in-stock, your order should leave our warehouse in 1-2 business days. If the merchandise is backorder, it may take additional time. Please call us at 416.256.9930 / 1.800.232.4061 or e-mail sales@backs2beds.ca for availability confirmation.

* Expedite Shipping:

Orders received by 3 p.m. EST, Monday to Friday - In-stock merchandise will be shipped same day.
Please be aware there is no shipping on Saturdays, Sundays and Holidays

* Expedite shipping time is provided by one of the above said shipping companies, In an event that your package is not delivered in expected time, the upgrade charges will be credited to your account.

Without a direct request, above said shipping companies reserves the right to make the decision whether or not they will release a package without a signature. If a customer requests a package be delivered without a signature, the customer is responsible for replacing the package if it is lost or stolen undelivered packages due to customer error - Customer will be credited minus all shipping/handling and processing costs.

 

Returns, Exchange & Refund Policy


Backs2Beds.Ca offers 15 days money back guarantee on products purchased from our website (with the exception of the products listed below)

Due to health code limiting the resale of open Bedding items, the bedding items being returned should be unused, unwashed and are able to regularly stocked and same is for Duvets/Comforters, Pillows, Pillow Covers, Bed Sheets, Mattress Covers, Inflatable Products, Throws, Robes, all Dream sack Products, Bed Lounge and Leg Lounge, Kneeling Chairs, Perfect Chairs ,Massage Chairs, Bed & Leg Wedges, all Back & Seat Support Products are not returnable.

Any Pillows, Mattresses and Accessories being returned must have a fully intact factory seal on the Internal Bag and must meet our Policies.
Due to shipping and delivery cost, Adjustable Bed Frames, Mattresses, Massage Chairs, Special Order Office Chairs, Indoor/Outdoor Zero Gravity Recliners, Furniture are Non-Returnable

Special orders, custom size, clearance, auction, or discontinued items are not returnable.

You must do the following prior to returning/ exchanging a purchased item:

E-mail sales@backs2beds.ca to arrange to get a return authorization number. All returns must be arranged within 15 days after delivery and assigned a Return Authorization Number. Packages without an assigned Return Authorization Number will be refused. We must know the reason for the return. To return an item, it must be in the original package, with Owner Manual & Warranty material, unused and undamaged in anyway. Please include receipt/ packaging slip for proper credit.

To save our customers money, Backs2Beds.Ca offers best way rates shipping on original purchase. Refund on returnable products is subject to the following charges:

The original shipping cost will be deducted from purchase price. Shipping cost for securely returning the product back to Backs2Beds.Ca is customer’s responsibility

a minimum restocking fee of 25% will be charged on products eligible for returns

Exchange

E-mail: sales@backs2beds.ca to arrange to get an exchange authorization number. All exchanges must be arranged within 15 days after delivery and assigned an Exchange Authorization Number. Packages without an assigned Exchange Authorization Number will be refused. We must know the reason for the exchange. To exchange an item, it must be in the original package, with Owner Manual & Warranty material, unused and undamaged in anyway. Please include receipt/ packaging slip to expedite your exchange request. You are responsible for shipping and handling on exchange both directions.

 
 


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Tel: 416.256.9930
Toll Free: 1.800.232.4061
E: sales@backs2beds.ca

 

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